

Removals & Moving House Insurance
Transit Insurance for Household Contents
Moving house? Protect your belongings from pickup to delivery.
Household removals insurance is designed to protect your furniture, appliances and personal belongings against loss or damage while being packed, transported and delivered.
✔ Cover from packing to delivery
✔ Options for full accidental damage or defined events
✔ Available for local, interstate and overseas moves


Why This Cover Matters
During a move, your contents are:
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Being handled multiple times
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Transported over distance
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Exposed to accident, damage and delay
Standard home insurance and removalist terms may not fully cover these risks.
👉This policy is specifically designed for household removals.
🛡️ Why Having Your Own Policy Matters
One of the biggest risks when moving is relying on the removalist for protection.
In Australia, most removalist contracts operate on a basis of:
“Goods carried at owner’s risk.”
This means:
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The carrier is not automatically responsible for loss or damage
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You may not be able to recover losses from the removalist
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Claims against carriers are often limited or excluded
In most cases, you can only recover from a carrier if:
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They can be proven to be grossly negligent
👉This can be difficult, time-consuming and uncertain.
✅ The Benefit of Your Own Insurance
By arranging your own household removals insurance:
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You have a direct policy in your own name
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You are not relying on the carrier’s terms or liability
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Claims are assessed under your policy, not a transport contract
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You have clear cover for insured events during the move
👉 This provides certainty, control and faster claims outcomes compared to relying on a removalist.

What This Policy Type Covers
Cover applies from:
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When your goods are first moved for packing by a carrier
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During transit
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Until delivery at your new residence
If you pack yourself, cover typically applies once goods are loaded onto the vehicle and ends at unloading.
Benefits can include
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New for old replacement (most items)
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Cover while goods are in transit
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Optional storage cover (if arranged)
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Cover extensions for sea transit (e.g. general average)



Levels of Cover Available
Platinum Cover (Highest Protection)
Available where goods are packed and transported by professional removalists.
Includes:
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Accidental damage
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Malicious damage
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Mechanical / electrical breakdown of items
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Loss of software (limited)
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Pairs and sets cover
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Delayed unpacking (up to 60 days)
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Temporary accommodation (up to 60 days, limits apply)
Gold Cover (Mid-Level)
Also requires professional packing and transport.
Includes:
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Accidental damage
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Malicious damage
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Delayed unpacking (up to 30 days)
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Temporary accommodation (up to 30 days, limits apply)
Silver Cover (Basic / Budget)
Suitable for DIY or mixed moves.
Covers defined events such as:
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Fire, explosion, lightning or flood
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Collision or overturning of vehicle
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Sinking, capsizing or aircraft incidents
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Water damage during transit
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Riot, strike or civil disturbance

